Last updated:
\nWhether your kit is still in the cart or already on your back, this page points you to the right answer fast. Pick the topic that matches your question, read the short summary, then follow the link for the full detail.
\n| Topic | \nTypical question | \nPage to open | \n
|---|---|---|
| Orders | \nI made a typo in the name on the back | \nCancel or Change an Order | \n
| Shipping | \nHow long to Australia? | \nShipping & Delivery | \n
| Order status | \nHas my jersey left yet? | \nOrder Tracking | \n
| Returns | \nThe shirt is not the right size | \nReturns & Exchanges | \n
| Refunds | \nWhen does my money come back? | \nRefund Policy | \n
| Payments | \nWhat can I pay with? | \nPayment Methods | \n
| Products and sizing | \nShould a goalkeeper size up? | \nSize Guide | \n
| Account and privacy | \nWhat data do you keep? | \nPrivacy Policy | \n
| Everything else | \nA question not listed here | \nContact Us | \n
Most order help comes down to getting the back of the shirt right first time. Our five personalised products carry their own fields on the product page: Name on back, Number (0-99), Lettering colour, and on the Design Your Crest jersey, Crest initials and Crest shape. You do not need to add notes at checkout.
\nYou have 24 hours from placing the order to email us a change or cancellation. A five-a-side player who orders an Adult L and asks for an XL six hours later is inside that window, and we will switch it. Two days later the order is already being made, so the fix is a return after delivery and a fresh order. The full rules live on Cancel or Change an Order.
\nEach personalised item goes into the cart on its own with its own name, number and size, and you check out once. That suits a family, a handful of friends or a small casual side. We are a retail store, so this is the simplest way to kit out a group.
\nShipping is free on every order, with no minimum, to the United States, Canada, Australia and New Zealand. Orders ship from the USA. We do not ship to other countries at the moment, so the checkout will only accept addresses in those four.
\nYour order takes 1-3 business days to process, then 7-14 business days in transit. Business days exclude weekends and public holidays. A parcel heading to Australia or New Zealand can use the whole 14-day transit estimate, so for a birthday or an end-of-season party, order with plenty of room. Read Shipping & Delivery for the full picture.
\nGifts are welcome. Put the recipient’s address in the shipping fields at checkout. A youth jersey for a grandchild can go straight to the grandparents in Canada while your own order goes to your home.
\nImport duties and taxes depend on the destination country. The store does not collect them at checkout. If you have a question about a particular parcel, contact us and we will help.
\nThe quickest way to see where things stand is My Account, which lists each order and its current status. You can also enter your order number and email on the Order Tracking page.
\nIf the status has not moved for a while, compare the order date with the processing and transit estimates above. When an order is past that window, email us with the order number and we will look into it and come back to you. If a parcel is late or appears lost, contact us and we will help work out the next step.
\nYou have 60 days from delivery to send anything back, for any reason. We pay the return postage with a free return label, and there is no restocking fee. Personalised items are covered by the same rule, so a jersey with your name on the back can come back too.
\nIf a shirt does not fit, return it with the free label and place a new order for the size you want. That way the new size is on its way without waiting for the first parcel to arrive back. Full steps are on Returns & Exchanges.
\nWe issue refunds within 7 days of receiving your return, back to the original payment method. If you return a Tropical Leaf Away jersey simply because you changed your mind, the timeline is the same. Your bank or payment provider may need its own time before the amount shows on your statement.
\nPrefer to keep the value for next season’s kit? Store credit is available on request and never expires. Cancellations confirmed within the 24-hour window are refunded to the original payment method as well. Details are on the Refund Policy.
\nThe payment methods available to you are the ones shown on the checkout page when you place your order. We keep this simple and do not list brands here, because options can change. The store does not collect sales tax at checkout, and adult jerseys in 2XL to 4XL cost a little more than smaller sizes.
\nNever email card numbers, passwords or bank details to anyone, including us. We will never ask for them. Read Payment Methods for more.
\nThe catalogue is split into seven categories. Personalised shirts are in Name & Number Jerseys. Generic crest designs are in Crest Design Jerseys. All-over-print looks with crew, V-neck and polo collars are in Pattern & Retro Jerseys. Long- and short-sleeve keeper tops are in Goalkeeper Jerseys. Youth jerseys and the kids kit set are in Kids & Youth Kits. Shorts, the quarter-zip and the long-sleeve training shirt are in Shorts & Training. Hoodies, tees, the beanie and the 15 oz mug are in Fan Gear & Gifts. You can see everything at once in the Shop.
\nAdult jerseys run S to 4XL, youth sizes run XS to XL, and shorts, training tops, hoodies and tees run Adult S to 3XL. The Size Guide explains how to measure a shirt you already own and compare it, with advice for keepers, youth players and anyone between two sizes.
\nWe print your own name, your own number, your own initials and our generic designs. We cannot print real team names, crests, logos, league names or a famous player’s name and number. Requests that look like a copy of someone else’s mark will be changed with your agreement or cancelled. The Intellectual Property Policy and the DMCA page cover rights holders and notices.
\nYour My Account area holds your order history, addresses and account details. It is the easiest place to reorder a favourite kit or check what name and number you used last season.
\nWe use your details to process, ship and support your orders. If you email us photos of a problem, those photos are deleted 30 days after delivery. The Privacy Policy explains what we collect and why, and the Terms of Service set out the rules for using the store, governed by the laws of New York.
\nSometimes it is easier to see how a question plays out from start to full-time. These are the situations we help with most often.
\nYou want a personalised hoodie and a 15 oz mug for the coach of your Sunday league side, delivered to the coach’s home rather than yours. Add both to the cart, fill in the hoodie’s name and number fields, and enter the coach’s US address as the shipping address. Allow 1-3 business days for processing plus 7-14 business days in transit when you pick your order date. If the hoodie size turns out wrong, the coach can still return it within 60 days of delivery with a free label.
\nA parent orders a Youth M Custom Youth jersey for a 9-year-old’s end-of-season party and an adult Laurel Crest Classic for herself, sent to family in Canada. Both items go in one order to one address. Check that the youth name is spelled as the child likes it, because the print matches the field exactly. Any duties on arrival depend on Canada’s rules for incoming parcels.
\nOn the Design Your Crest jersey, a player weighs “JL” against “AFC”. Both fit, since the field takes up to 3 letters. Pick the crest shape, Round, Shield or Diamond, that best frames the letters in the live preview. The crest stays a generic design: we will not shape initials to imitate a real club’s badge.
\nA goalkeeper is torn between the Neon Long Sleeve and the Splatter Short Sleeve GK jersey and wonders whether to size up for elbow pads. That is a personal choice. Lay a long-sleeve top you already wear with pads flat, compare it with your usual size, and read the goalkeeper section of the Size Guide.
\nA complete first email saves a round of back-and-forth. Use a clear subject line such as “Order 1234 – name change” or “Return – wrong size”.
\nNo. We print exactly what you type, so check the live preview carefully. Email us within 24 hours if you spot a typo.
\nNothing. Shipping is free on every order to the US, Canada, Australia and New Zealand.
\nYes, within 60 days of delivery with a free return label, like any other item.
\nWithin 7 days of us receiving the return, to your original payment method.
\nNo. We only print generic designs and your own name, number or initials. Browse the FAQs for more answers.
\nEmail support@jerseyloft.shop and we will reply within 24 hours on business days. Support is by email only. Include your order number, the product name, and a photo if something looks wrong. You can also open a request through Submit a Ticket or see all the ways to reach us on Contact Us.
\nWant to know more about who we are? Visit About Us, or browse the Sitemap for a list of every page. Jersey Loft, 70 Cobbleridge Lane, Manorville, NY 11949, US.
\n","visible_characters":11202,"meta_description":"Your Jersey Loft support hub: order changes, shipping to US, CA, AU and NZ, 60-day returns, refunds, payments, sizing and account help, all in one place.","parent":null,"published_at":"2026-11-01T14:20:51+00:00","updated_at":"2026-11-01T14:20:51+00:00"}}