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\nThis page is about the money side of things: when Jersey Loft refunds you, how much comes back, where it goes and how long it takes. The practical steps for packing and posting an item back live on our Returns & Exchanges Policy page. In short, you can return any item within 60 days, we cover the return postage, and your refund is sent within 7 days of your return reaching us.
\nA refund can come from a few different starting points. Each one below sets out what we need from you and what you get back.
\nMaybe the Pattern & Retro jersey looked bolder on screen than you wanted, or a friend already gave you the same shirt for your birthday. Within 60 days you can send it back with the free return label we email you. Once the parcel reaches us, the full item price is refunded within 7 days. Nothing is taken off for postage.
\nSizing is the most common reason a soccer jersey comes back. A wrong-size return is handled exactly like a change of mind: free label, full item price refunded within 7 days of receiving it. If you would like the right size instead of the money, the quickest route is to place a new order and return the first item, as explained on our returns page. Anything you order from the 2XL to 4XL range is refunded at the price you actually paid for it.
\nCustom Name and Number jerseys, Custom Youth jerseys, personalised goalkeeper jerseys, personalised hoodies and Design Your Crest jerseys are refundable within 60 days on the same terms as everything else. If you ticked “Number on the sleeve too”, the add-on you paid for that sleeve number is part of the item price and is refunded with it.
\nIf the print is faulty, the item was damaged in transit, or we sent a different product, size or lettering from what you typed, email us with your order number and clear photos. Contact us as soon as you notice, and we will help. You can choose a full refund, store credit or a replacement, and you will not pay anything to put right a mistake that was ours.
\nOrders are processed in 1-3 business days and then usually take 7-14 business days in transit. If that time has passed and your order still has not arrived, email us with your order number and delivery address. We will look into it with you and help, whether that means a replacement or a refund. Timelines for parcels that are delayed or lost depend on the case, so please write to us rather than waiting in silence.
\nOrders can be cancelled within 24 hours of being placed by emailing us. A confirmed cancellation is refunded in full to your original payment method. See Cancel or Change an Order for the details.
\nBecause delivery to the US, Canada, Australia and New Zealand is free and returns are posted with our free label, refunds at Jersey Loft are simple: you get back what you paid for the item.
\n| Situation | \nItem price | \nAdd-ons you paid for | \nReturn postage | \n
|---|---|---|---|
| Change of mind, within 60 days | \nRefunded in full | \nRefunded | \nFree label from us | \n
| Wrong size chosen | \nRefunded in full | \nRefunded | \nFree label from us | \n
| Personalised jersey returned | \nRefunded in full | \nRefunded, including the sleeve number | \nFree label from us | \n
| Faulty, damaged or wrong item | \nRefunded in full | \nRefunded | \nFree label from us | \n
| Cancelled within 24 hours | \nRefunded in full | \nRefunded | \nNot needed | \n
If you used a discount code, the refund matches the amount you actually paid for the returned item after the discount. When you return only part of an order, we refund only the items that came back. For example, a parent who orders a Youth M Custom Youth jersey for a 9-year-old’s end-of-season party and a matching adult Laurel Crest Classic for themselves, then returns just the adult jersey, gets back the price of that jersey alone.
\nWe ask that change-of-mind returns arrive unworn and unwashed. If something comes back clearly used, muddy from a Sunday-league match or damaged after delivery, we email you before making any decision about the refund, and we talk it through with you. We never quietly reduce a refund without telling you why.
\nFrom your first email to the money landing, here is how a typical refund unfolds.
\nOnce we send a refund, the payment provider and your bank handle the rest. Some show the credit right away; others take a few extra days before it appears on a statement. If you have not seen your refund after our confirmation email, write to us and we will check the details on our side and help you follow it up.
\nRefunds go back to the original payment method used for the order. We cannot send a refund to a different card, account or person, which protects you if someone else ever tries to claim your money. The methods available at checkout are the ones described on our Payment Methods page, and refunds follow the same route the payment came in on, in the currency you paid in.
\nPrefer to put the money towards next season’s kit? Ask for store credit when you request your return. We add it to your Jersey Loft account once the item reaches us, and it never expires, so you can use it whenever the next jersey catches your eye. You can see your account details in My Account.
\nWhen a gift comes back, the refund goes to the person who paid for it, through their original payment method. Take the coach who received a hoodie and a Kit Room mug for their birthday at a different US address: if the hoodie is returned, the refund goes to the friend who bought it, unless the buyer asks us to issue store credit for the coach to use instead.
\nRefunds work the same way for customers in Canada, Australia and New Zealand: 60 days to return, free return label, refund sent within 7 days of receiving the return. Import duties or taxes on international orders depend on the destination country and its rules. If you paid any such charges to a carrier or customs office on delivery, contact us and we will help you understand what can be done for your situation.
\nFor example, a jersey sent to grandparents in Canada as a gift and then returned is refunded to the buyer’s original payment method once it reaches us, just like an order returned from within the US.
\nIf a charge looks wrong, please email us first. Most questions, such as a refund still on its way or an order you do not recognise because a family member placed it, are cleared up quickly by email. Contacting us never removes your right to raise a dispute with your bank or payment provider, and we will cooperate with any genuine dispute. Opening a dispute while a return is already in progress can slow things down for everyone, so it helps to check in with us before you do.
\nYes, within 60 days. There is no proof or mockup step, so we print exactly what is typed in the Name on back field. A jersey that reads “OLUWASUEN” because that is what was entered is not a print fault, but it is still returnable as a change of mind with our free label and a full refund of the item price. If you catch the typo within 24 hours of ordering, email us and we will fix the spelling before it goes any further, so no refund is needed at all.
\nNo. Jerseys in 2XL, 3XL and 4XL cost a little more, and the refund simply matches whatever you paid for that size. The same goes for youth sizes and for the training tops, hoodies and tees in our Shorts & Training and gift collections.
\nIf an item arrives with a problem and you would rather keep it, tell us. Contact us with photos and we will help work out a fair solution with you. For a simple change of mind, the refund route is to send the item back with the free label.
\nYes. Each returned item is refunded within 7 days of that particular parcel reaching us, so you do not have to wait for the slower one before the first refund goes out. You will get a confirmation email for each.
\nOnce a refund has gone back to your payment method, it cannot be converted. If you think you might want credit for a later order, mention it in your first email and we will set it up that way instead.
\nTo keep expectations clear, a few things fall outside a refund:
\nIf you are unsure whether your situation fits, ask. We would rather look at it with you than have you guess.
\nEmail support@jerseyloft.shop or submit a ticket with your order number. We answer within 24 hours on business days, by email only, so your whole refund conversation stays in writing.
\nJersey Loft, 70 Cobbleridge Lane, Manorville, NY 11949, US.
\nRelated pages: Returns & Exchanges Policy, Shipping & Delivery, Order Tracking and FAQs.
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