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\nFull-time whistle, kit on the floor, and the shirt is not quite right? It happens. At Jersey Loft you can send any soccer jersey, training top, hoodie, tee, beanie or mug back within 60 days, for any reason, and we pay the return postage with a free return label. This page walks through the process step by step: what you can send back, how to ask for a return, how size swaps work and what happens once your parcel reaches us. How and when the money comes back to you is covered separately on our Refund Policy page.
\nYou have 60 days to return anything you bought from Jersey Loft. The window covers every product in the shop, from the adult all-over-print jerseys in our Pattern & Retro Jerseys collection to the 15 oz mugs in Fan Gear & Gifts. There is no list of excluded categories and no fine print that quietly removes custom items.
\nThe simplest way to stay inside the window is to email us as soon as you know the item is going back. Once we have your message, we take it from there. If you are unsure whether you are still within 60 days, write to us anyway with your order number and we will check the dates for you.
\nBought a jersey for someone else? The same 60 days apply to gift orders. The person who placed the order can start the return, or the recipient can email us with the order number and the name on the order. We will sort out where the refund goes with the buyer, so the surprise is not spoiled for anyone.
\nYou do not have to return a whole order. If you bought a kids kit set, a pair of shorts and a quarter-zip training top and only the training top is wrong, send back just that item. Each item in the order has its own 60 days, and the rest of your kit stays with you.
\nMany shops refuse returns on anything personalised. We do not. A Custom Name and Number jersey, a Custom Youth jersey, a personalised goalkeeper jersey, a personalised hoodie or a Design Your Crest initials jersey can all come back within 60 days, with the same free return label and the same refund timing as any other item.
\nBecause there is no proof or mockup step before production, we print exactly what you type in the product page fields. That is why we always suggest a careful look at the live preview before you add the jersey to your cart: the name on back, the back number, the lettering colour (White, Black or Gold), the sleeve number tick box and, on the crest jersey, the crest initials and crest shape (Round, Shield or Diamond).
\nIf you notice a spelling mistake shortly after ordering, you may not need a return at all. Changes are possible within 24 hours of placing the order. Say you typed “OLUWASUEN” instead of “OLUWASEUN” in the Name on back field: email us within those 24 hours with the correct spelling and we fix it before your order moves on. The steps are on our Cancel or Change an Order page. After 24 hours, the jersey can still come back through the 60-day return route described here.
\nReturns at Jersey Loft start with a short email. There is no form to download and nothing to print until we send you the label.
\nPlease email us before posting anything. A parcel that arrives without a matching request is harder to connect to the right order and can take longer to process.
\nFor a change-of-mind return, please send the item back the way it arrived: unworn, unwashed and without stains, fresh boot marks or grass from the five-a-side pitch. Trying a jersey on at home to check the fit is fine. If an item has a problem we caused, such as a faulty print or the wrong size sent, it can come back in whatever condition you found it in.
\nOnce we email your return label, please send the parcel back without long delays so the return can be completed smoothly. If something gets in the way, such as travel or a busy end of season, just tell us and we will help.
\nWe do. Every return within the 60-day window gets a free return label from us, whether the reason is our mistake or simply a change of mind. You will not see a deduction for return shipping on your refund, and there is no restocking fee on any item.
\n| Reason for the return | \nReturn label | \nRestocking fee | \nWhat you can choose | \n
|---|---|---|---|
| Changed your mind | \nFree, from us | \nNone | \nRefund or store credit | \n
| Size does not fit | \nFree, from us | \nNone | \nRefund, store credit, or help ordering another size | \n
| Personalised jersey you no longer want | \nFree, from us | \nNone | \nRefund or store credit | \n
| Print fault or damage on arrival | \nFree, from us | \nNone | \nRefund, store credit or a replacement | \n
| Wrong item or wrong size sent | \nFree, from us | \nNone | \nRefund, store credit or the correct item | \n
Getting the size right on a soccer jersey matters. Too tight across the shoulders and a long ball feels awkward; too baggy and the back number folds. Our Size Guide explains how to compare with a shirt you already own, but if the first pick still misses, here is how a swap works.
\nPicture a five-a-side player who orders an Adult L Custom Name and Number jersey and, six hours later, decides an XL would sit better over a base layer. That is still inside the 24-hour change window, so one email is enough and we switch the size before the order moves on. No return is needed.
\nNow picture the same player noticing two days later. The order can no longer be changed, so the return route takes over. The fastest way to get the right size on the pitch is to place a new order for the XL straight away and send the L back with the free return label. Your refund for the returned jersey follows within 7 days of the parcel reaching us. If you would rather we help you set up the replacement, email us and we will walk you through it.
\nFancy the polo collar instead of the crew collar, or the Gold lettering instead of White? The same approach applies: order the version you want and return the first one within 60 days. Each item is treated on its own, so you only send back what you are not keeping.
\nWe want your kit to arrive the way you saw it on the product page. If it does not, tell us. Common cases include a print that is cracked or misaligned out of the bag, lettering that does not match what you typed, the wrong size label, or a mug that arrived broken.
\nContact us as soon as you notice a problem, and we will help. In some cases we can sort things out from your photos alone; in others we will send a free return label so the item can come back first. Either way, you will not pay to fix something that was our mistake.
\nA quick note on personalisation: if the jersey shows exactly what was typed in the product fields, including a misspelling, it is not a print fault. It is still returnable within 60 days as a change of mind, with the free label.
\nWhen your return arrives, we match it to your request, check the item against the reason you gave, and email you to confirm. Your refund is then sent within 7 days of receiving the return, to the payment method you used at checkout. If you asked for store credit instead, we add it to your account and it never expires.
\nIf you are waiting on a replacement or a new size, that order is processed in 1-3 business days and then travels for 7-14 business days, the same as any order. Delivery is free to the US, Canada, Australia and New Zealand, and every order ships from the USA. Full delivery details are on our Shipping & Delivery page.
\nCustomers in Canada, Australia and New Zealand get the same 60-day window and the same free return label. A parcel coming back from further away can simply take longer on the road; think of a return from New Zealand taking the full 14 business days, much like the outbound trip. Your 60 days are about when you contact us, so the time the parcel spends in transit does not count against you. Any customs paperwork needed for the return comes with your instructions.
\nA fan orders the Tropical Leaf Away jersey, tries it on and decides the colourway is not for them. They email us within the 60 days, we send a free return label, and once the jersey reaches us the refund goes back to their original payment method within 7 days. No restocking fee, no postage cost.
\nA keeper chooses the Neon Long Sleeve GK jersey in 2XL to leave room for elbow pads underneath, then finds it too roomy in the warm-up. They order an XL and return the 2XL with our label. The refund for the 2XL follows within 7 days of it arriving back with us.
\nA coach receives a personalised hoodie and a Kit Room mug as a birthday gift at a different US address. The hoodie is the wrong size. The buyer emails us with the order number, the hoodie comes back with the free label, and the mug stays exactly where it is.
\nIf you placed your order less than 24 hours ago, you may not need a return at all. Email us within 24 hours of placing the order to cancel it or change the size, lettering or address. Our Cancel or Change an Order page explains what can be changed and how. You can follow your order’s status any time from My Account or the Order Tracking page.
\nQuestions before you send anything back? Email support@jerseyloft.shop and we will reply within 24 hours on business days. Support is by email only, so everything about your return stays in one written thread you can refer back to.
\nJersey Loft, 70 Cobbleridge Lane, Manorville, NY 11949, US.
\nHelpful pages: Refund Policy, FAQs, Help Center and Contact Us.
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