FAQs

Five products have personalisation fields: the adult Custom Name and Number jersey, the Custom Youth jersey, the personalised goalkeeper jersey, the personalised hoodie and the Design Your Crest initials jersey. You will find them mostly in Name & Number Jerseys, with the youth and goalkeeper versions also listed in Kids & Youth Kits and Goalkeeper Jerseys. Every other product is sold exactly as pictured.

Up to 12 letters. Whatever you type is printed in capitals, so “sam” and “SAM” come out the same. Short names sit large across the shoulders; longer names such as “WESTBROOKE” still fit within the limit. If your name is longer than 12 letters, a nickname or surname-only version usually reads better from the touchline anyway.

No. We print exactly what you type in the fields, so there is no proof stage. The live preview on the product page shows your text over the product photo as you type, which helps you see the layout. Please read the name back letter by letter before you add the jersey to your cart. A classic slip is typing “OLUWASUEN” when you meant “OLUWASEUN”. If you spot an error like that within 24 hours of ordering, email us and we will correct it before production.

Any whole number from 0 to 99. Single digits such as 7 and double digits such as 23 are both fine. A leading zero, as in “07”, is not needed; type the number the way you want it to appear.

On the adult Custom Name and Number jersey there is an optional tick box that adds your number to the sleeve as well as the back. The add-on price is shown right next to the box, and it is only charged when you tick it. Leave it unticked and you pay the standard jersey price.

White, Black or Gold. Pick the one that contrasts most with the jersey colourway: White on dark designs, Black on light designs, and Gold when you want the name to stand out on a deep colourway. The live preview helps you judge contrast before you order.

The Design Your Crest jersey lets you add up to 3 letters, printed in capitals, inside a crest shape you choose: Round, Shield or Diamond. Two letters such as “JL” give a bold, open crest; three letters such as “AFC” read more like a club monogram. Every crest is a generic design. You can browse more ready-made generic crests in Crest Design Jerseys.

No. We cannot print team names, crests, logos, league names, trademarks or a famous player’s name and number. That includes initials picked to copy a real club’s crest. Your own name, your own number, your own initials and our generic designs are what we print. The Intellectual Property Policy explains why, and if we receive an order that looks like it copies someone else’s mark we will email you to change it or cancel it.

Adult jerseys come in S, M, L, XL, 2XL, 3XL and 4XL; sizes 2XL to 4XL cost a little more. Youth sizes XS, S, M, L and XL are offered on youth jerseys and on some adult designs. Shorts, training tops, hoodies and tees run Adult S to 3XL. The cuffed beanie is one size, and the mug holds 15 oz.

Our Size Guide walks you through measuring a shirt you already own and like, then comparing it with the size you are considering. We are not publishing numeric garment measurements on the site at the moment. If you want help deciding, email us with the size you usually wear and how you like a matchday shirt to fit, and we will help.

Think about what goes under the shirt. If you wear a base layer, or you are a goalkeeper who likes padding underneath, the larger size is usually the comfortable choice. If you wear the jersey on its own for five-a-side, many players stay with their usual size. Because returns are free for 60 days, you can send back a size that does not work and reorder the other one.

Youth sizes are their own run, from XS to XL, and they are cut for children rather than being small adult sizes. For a 9-year-old, parents usually start from the size of a sports top the child already wears comfortably. Children grow fast, so some parents size up for next season. The Size Guide has a section just for youth kits.

Yes, if you email us within 24 hours of placing the order. Say you order an Adult L Custom Name and Number jersey for five-a-side, then realise six hours later that you wanted XL: email us with your order number and the new size, and we will update it. If you only notice two days later, the order is already in production, so the route is a return after delivery and a new order for the right size. See Cancel or Change an Order.

Email support@jerseyloft.shop within 24 hours of placing it, with your order number and the word “cancel” in the subject line. Once we confirm the cancellation, the refund goes back to the original payment method.

Yes. Add each personalised jersey to your cart separately with its own name, number and size, then check out once. We are a retail store for individuals and families, so this works well for a handful of friends or a small casual side rather than a full club uniform order.

Yes. Enter the recipient’s address as the shipping address at checkout. A coach’s birthday hoodie and a Kit Room mug can go straight to another US address, or an end-of-season jersey can go to the grandparents in Canada, as long as the destination is in one of the four countries we ship to.

We ship to the United States, Canada, Australia and New Zealand. Shipping is free on every order with no minimum spend. Orders ship from the USA. Full details are on Shipping & Delivery.

Allow 1-3 business days for processing, then 7-14 business days in transit. A parcel to Australia or New Zealand can take the full 14 business days, so if you are buying for a matchday or a birthday, order early. These are estimates rather than guarantees.

Sign in to My Account to see your order status, or use the Order Tracking page with your order number and email. If you want an update beyond what you see there, email us and we will look into it.

Duties and taxes depend on the destination country and its rules for incoming parcels. We do not collect sales tax or import charges at checkout. If you have a question about a specific order, contact us and we will help where we can.

First check the status in My Account and compare the order date with the 1-3 day processing plus 7-14 business day transit estimate. If it is beyond that window, email us with your order number and we will look into it and help you sort it out.

You have 60 days from delivery to return an item for any reason, including a change of mind. We pay the return postage with a free return label, and there is no restocking fee. Start a return by emailing us; the steps are on Returns & Exchanges.

Yes. Personalised items follow the same 60-day return rule as everything else, with the same free return label. That covers a jersey with your name and number on the back as well as a Design Your Crest jersey.

We issue the refund within 7 days of receiving your return, to the original payment method. If you return a Tropical Leaf Away jersey because you changed your mind, the refund follows once it reaches us. Your bank or payment provider may take its own time to show the money. Read the Refund Policy for the details.

Yes, store credit is available on request and it never expires. Just mention it when you start your return.

Email us with your order number and a photo of the problem. Contact us and we will help put it right. Photos you send us are deleted 30 days after delivery.

The payment methods available to you are the ones shown at checkout. We do not list brands here because the options can change. See Payment Methods for how payment works and how refunds return to the method you used.

The store does not collect sales tax at checkout. Prices are shown in the cart before you pay, and larger adult sizes from 2XL to 4XL cost a little more on jerseys.

Never send card numbers, passwords or bank details by email. We will never ask for them. Payment only happens on the checkout page.

An account in My Account lets you see order history and status in one place, which is handy if you reorder a kit each season. The checkout page shows whether you can also order as a guest.

We use your details to process, ship and support your order. The full picture, including how long we keep things, is in the Privacy Policy.