Terms of Service

Last updated: November 1, 2026

These Terms of Service (“Terms”) govern your use of jerseyloft.shop and any purchase you make from Jersey Loft, 70 Cobbleridge Lane, Manorville, NY 11949, US (“Jersey Loft”, “we”, “us”). By browsing the site or placing an order, you agree to these Terms and to the policies they refer to. Please read them before you order. Nothing in these Terms takes away rights you have under consumer protection laws that cannot be waived.

Using jerseyloft.shop

You may use the site to browse and buy products for your own personal use, or as gifts for friends, family or a small casual side. Jersey Loft sells at retail to individuals and families; we do not offer bulk team uniform contracts, though a small group can place one order with several items.

You must be old enough to enter into a binding contract where you live, or have the permission of a parent or guardian. Youth jerseys and kids kit sets are designed to be ordered by an adult on a child’s behalf.

Your account

If you create an account in My Account, keep your login details private and tell us straight away if you think someone else has used them. You are responsible for orders placed through your account until you let us know of any unauthorised use.

Products, photos and colourways

We aim to describe and picture every product accurately, including the collar style (crew, V-neck or polo), sleeve length, colourway and the sizes on offer. Product images are digital previews of the design, and colours can look slightly different on different screens. Sizes are listed on each product page, and our Size Guide explains how to choose by comparing with a shirt you already own. If what arrives is materially different from its product page, you are covered by our Refund Policy.

All crests on our jerseys are generic designs created for Jersey Loft. They do not represent any real club, national team, league or organisation, and nothing on the site suggests an endorsement by one.

Personalised orders: what you type is what we print

Five of our products carry built-in personalisation fields on the product page. Because these fields feed straight into production, the following terms apply to every personalised order.

The fields and their limits

No proof before production

A live preview on the product page shows your text over the product photo as you type. It is a guide, not a proof. We do not send a proof or mockup before production, and we print exactly what was entered. You are responsible for checking spelling, numbers, lettering colour and crest initials before you place the order. If you spot a mistake, such as “OLUWASUEN” typed for “OLUWASEUN”, email us within 24 hours of ordering and we will correct it. After that, the item can still be returned within 60 days under our Returns & Exchanges Policy.

What we will not print

Personalisation is for your own name, a nickname, a number and your own initials. You must not enter, and we will not print:

• the name of a real club, national team, league, tournament or college;
• a professional or famous player’s name, alone or together with their shirt number, where the aim is to copy that player’s jersey;
• initials chosen to imitate a real club’s crest, such as pairing a club’s abbreviation with a crest shape to look like its badge;
• logos, slogans or trademarks belonging to anyone else;
• offensive, hateful or unlawful words.

For example, “JL” in a Shield or “AFC” in a Round crest as your own five-a-side initials is fine; a request to recreate a real club’s badge or a national team crest is not. If an order breaks these rules, we may cancel it and refund you in full. By placing a personalised order, you confirm that you have the right to use the text you entered. More detail is in our Intellectual Property Policy.

Prices and payment

Prices are shown on each product page and confirmed in your cart and at checkout before you pay. Some options change the price: jerseys in 2XL, 3XL and 4XL cost a little more, and the sleeve number add-on is charged only when ticked. Prices may change at any time, but a change never affects an order you have already placed.

You agree to pay the total shown at checkout using one of the methods offered there. The methods available at checkout are the ones described on our Payment Methods page. Payments are processed by the payment provider at checkout, and Jersey Loft does not store full card numbers.

Import duties and taxes

Orders to Canada, Australia and New Zealand cross a border. Whether any import duties or taxes apply depends on the destination country and its rules. If you have questions about charges on an international order, contact us and we will help.

Pricing mistakes

If a product is shown at a clearly wrong price, we will email you before the order goes further and either correct it with your agreement or cancel it with a full refund to your original payment method.

Orders, changes and cancellations

Placing an order is an offer to buy. We accept it when we send you an order confirmation email. We may decline or cancel an order, with a full refund, if we cannot verify the payment, cannot deliver to the address given, suspect fraud, or the order breaks these Terms, including the personalisation rules above.

You may cancel or change an order within 24 hours of placing it by emailing us. A five-a-side player who orders an Adult L Custom Name and Number jersey and asks for an XL six hours later can have the size switched; the same request two days later goes through the return route instead. The full process is on our Cancel or Change an Order page.

Delivery and risk

We deliver free of charge to the US, Canada, Australia and New Zealand, and every order ships from the USA. Orders are processed in 1-3 business days, and transit usually takes 7-14 business days. These are estimates, not guaranteed delivery dates; a parcel to Australia or New Zealand may use the full 14 business days. We do not ship to other countries. Order status is shown in My Account and on the Order Tracking page, and you can email us for an update at any time. If a parcel is late, lost or damaged, contact us and we will help. Full details are in our Shipping & Delivery policy.

Please check your delivery address carefully at checkout, especially when sending a gift to a different address.

Returns and refunds

Every product, including personalised items, can be returned within 60 days. We provide a free return label, including for change-of-mind returns, and charge no restocking fee. Refunds are sent within 7 days of receiving your return, to the original payment method; store credit is available on request and never expires. The Returns & Exchanges Policy and Refund Policy form part of these Terms.

Promotions and discount codes

If we run a promotion or issue a discount code, it applies only as described in its own terms, has no cash value and cannot be combined with other offers unless stated. We may end a promotion at any time, but ending it never affects an order already placed.

Our designs and your content

The site’s content, including the Jersey Loft name and logo, our jersey patterns, generic crests, product images and text, belongs to Jersey Loft or the people who license it to us and is protected by intellectual property law. You may not copy, resell or reproduce it without our written permission. To report material you believe infringes your rights, see our DMCA page.

If you send us a review, photo or other content, it must be honest, lawful and your own. You give us a non-exclusive, royalty-free permission to show it on the site, and we may remove content that is misleading, offensive or infringes someone else’s rights.

Acceptable use

You must not misuse the site. This includes trying to break its security, scraping it with automated tools beyond normal search engine crawling, interfering with other customers, placing fraudulent orders, or using the site for any unlawful purpose.

Limits of our responsibility

We provide the site as it is and do not promise it will always be available or free of errors. To the extent the law allows, Jersey Loft is not liable for indirect or consequential losses, and our total liability for any order is limited to the amount you paid for it. These limits do not apply to liability that cannot be limited by law, such as liability for fraud or for death or personal injury caused by negligence, and they do not affect your statutory rights as a consumer.

Governing law and resolving problems

These Terms and any dispute arising from them are governed by the laws of the State of New York, US, without limiting any mandatory consumer protection law of the country where you live. If something goes wrong, please email us first. Most problems, from a wrong size to a late parcel, are solved quickly in writing.

Changes to these Terms

We may update these Terms from time to time. The version shown on the site when you place an order applies to that order, and the “Last updated” date above shows the most recent change.

Contact Jersey Loft

Questions about these Terms? Email support@jerseyloft.shop. Support is by email only, and we reply within 24 hours on business days. You can also visit our Contact Us page or read our Privacy Policy.

Jersey Loft, 70 Cobbleridge Lane, Manorville, NY 11949, US.